Call Centre
0 (800) 500-500
Kyiv (44) 490-88-88
068 490 08 88 (for Kyivstar subscribers)
24 hour service

Call center for Small and Medium Enterprises
0 (800) 505-045

Centre of Internet-banking (for economic entity) technical support
0 (800) 505-770 clientbank.support@aval.ua - for consult about «Client-bank» system

Call Center for Currency Regulation Support of Business Clients
0 (800)500-025 Monday - Friday (09:00 - 18:00).

Acquiring Help Desk
0 (800) 500-738 Kyiv 495-91-91

Head Office
9, Leskova Street,
Kyiv, Ukraine, 01011


Raiffeisen Leasing Aval

FAQ on System Safe Use

 

Do I need to register in new Raiffeisen Online, if I have been using the old version?

Will I be able to use the old version of Raiffeisen Online further on?

How to register in new Raiffeisen Online?

Why do I need to answer the questionnaire during the registration?

What happens if I refuse from answering the questionnaire?

Can I get the access to full functionality, if I refused to answer the questionnaire?

I forgot login or password – what should I do?

Will I be able to use my templates in new banking?



Do I need to register in new Raiffeisen Online, if I have been using the old version?

Yes, you do. You will need to register – create your unique login and password.

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Will I be able to use the old version of Raiffeisen Online further on?

If you register in new Raiffeisen Online, then the old version will be inaccessible at once. If you do not register in new Internet Banking – the old version of Raiffeisen Online will become completely inaccessible in July 2018.

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How to register in new Raiffeisen Online?

If you do not have a payment card of Raiffeisen Bank Aval: Enter your identification code that you received at the Bank branch during the Public Agreement signing, agree to the rules and press “Continue”, then assign your personal login and set a reliable password. Enter your e-mail and confirm the registration by OTP-password from the e-mail letter and SMS. If you have a payment card of Raiffeisen Bank Aval: Enter the data of any of your active payment card to the account, agree to the rules and press “Continue”. Assign your personal login and set a reliable password. Enter your e-mail and confirm the registration by OTP-password from the e-mail letter and SMS.

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Why do I need to answer the questionnaire during the registration?

In order to have access to full functionality (including payments and transfers) you need to answer the questionnaire.

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What happens if I refuse from answering the questionnaire?

You will not be able to use all functions of new Internet Banking.

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Can I get the access to full functionality, if I refused to answer the questionnaire?

Yes, you can. You will need to provide the answers by turning to the Information center of the Bank or by the means of ATM, choosing in the menu “Other operations”.

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I forgot login or password – what should I do?

Reset of login or password without payment card of Raiffeisen Bank Aval: Enter the identification code that you received in the Bank branch during the Public Agreement signing and confirm that you are not a robot. After receiving OTP-password – follow further instructions. Reset of login or password with payment card of Raiffeisen Bank Aval: Enter the data of any of your active payment card to the account and confirm that you are not a robot. After receiving OTP-password – follow further instructions.

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Will I be able to use my templates in new banking?

Yes, you will. All your templates, transaction history and alias names of the accounts will be available in new Raiffeisen Online during 24 hours from the moment of successful registration.

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For smartphone

Core Perfomances of the Bank*

as at 30 June 2018
billion UAH
Paid-in capital6,15
Equity capital9,29
Assets68,41

* in compliance with IFRS(unaudited)

Exchange rates

Raiffeisen Bank Aval*NBU*
 BuySell**
$27.15027.650
ˆ31.80032.850
Ðóá.0.3680.380

* udate on 13.08.2020 12:39

** including usage for foreign currency loans repayment in the self-service centers

 
$27.526600
ˆ32.396100
10  Ðóá.3.753300

* udate on 13.08.2020 08:36

** including usage for foreign currency loans repayment in the self-service centers

Exchange rates in Raiffeisen Online*
 BuySell
$27.17027.630
ˆ31.82032.830

* udate on  13.08.2020 12:39

$/ˆ 0.8497
ˆ/$ 1.1769

NBU's crocc rate

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