Call Centre
0 (800) 500-500
Kyiv (44) 490-88-88
068 490 08 88 (for Kyivstar subscribers)
24 hour service

Call center for Small and Medium Enterprises
0 (800) 505-045

Centre of Internet-banking (for economic entity) technical support
0 (800) 505-770 clientbank.support@aval.ua - for consult about «Client-bank» system

Call Center for Currency Regulation Support of Business Clients
0 (800)500-025 Monday - Friday (09:00 - 18:00).

Acquiring Help Desk
0 (800) 500-738 Kyiv 495-91-91

Head Office
9, Leskova Street,
Kyiv, Ukraine, 01011


Raiffeisen Leasing Aval

Helpful advices on the use of DEPOSIT ACCOUNTS

How is tax withheld from a deposit?

Effective from August 01, 2014 private individuals and individual entrepreneurs’ income in the form of interests accrued on bank accounts (deposit, current, card) shall be subject to individual income taxation regardless of the amount of received income:

  • from 01.08.2014 till 31.12.2014 tax rate amounts to 15%;
  • from 01.01.2015 till 31.12.2015 tax rate was 20% and a military tax was held in the amount of 1,5%.
  • from 01.01.2016 entered into force a new taxation rate 18%, a military tax remains the same - 1,5%.

The Bank shall independently withhold and transfer tax from the amount of the accrued interests (interests less the amount of 19.5% are credited to the customer’s account).

Please pay attention that the principal amount of the deposit shall not be subject to taxation!

The Bank as a tax agent shall indicate the total amount of interests withheld and paid from all customers of the respective category and from all types of accounts in the tax reporting.

The Bank shall not provide controlling bodies with information neither on a bank account nor data on a private individual/individual entrepreneur with such accrued assets (thus, banking secrecy is not disclosed by the tax agent).

Individual entrepreneurs’ income in the form of interests accrued on an account (deposit, current, card) is passive income received outside their entrepreneurial activities and thus is subject to taxation according to the general rules established for private individuals.

Does the Bank charge a fee for early termination of a deposit and haw do interest accrue?

If the deposit amount is paid out in the first month after the date of entering into the Agreement, the Depositor shall pay the Bank a fee for cash and settlement services in the amount of 0.5% of the deposit amount.

In case of an early termination of the agreement, interests on deposit shall be accrued in the following ways:

  • for the «Classic» deposit: the interests shall be recalculated based upon a current account rate from an opening date (or prolongation);
  • for the «Saving» deposit: the interests shall be recalculated based on the rate for the «Universal» deposit from an opening date (or prolongation);
  • for the «Bonus» deposit (1-month deposit with 5 prolongations): the interests shall be paid out in full for all full months including the grace period. In other terms, the interests shall be recalculated based upon a current account rate;

Is it possible to receive an official statement of deposit?

Yes, a statement can be received at any fully functional branch.

If the statement is intended for submission to the embassy, it is recommended to apply to the outlet where the account was opened.

A passport or other documents certifying a person and a counterpart of the agreement shall be provided at a branch of the Bank.

Does Raiffeisen Bank Aval allow premature deposits withdrawal according to the Law of Ukraine No. 1195 On Amendment of Some Legal Acts of Ukraine (regarding terms and conditions of repayment of term deposits)?

The said Law amends parts two and three of article No. 1060 of the Civil Code of Ukraine:

«3. According to the fixed-term deposit agreement, the Bank shall have to pay out the deposit and accrued interests upon expiration of the period specified in the deposit agreement. Only in case that it is provided by the terms and conditions of the term deposit agreement, the term deposit and accrued interests shall be paid out upon the depositor’s demand prior to the expiration of the effective period or occurrence of other conditions defined in the agreement.»

In addition, the Law stipulates that the provisions of this Law shall not be applicable to fixed-term deposit agreements concluded before this Law came into effect.

Thus, the mode of accounts shall not be changed neither regarding the deposit accounts previously opened with Raiffeisen Bank Aval nor in case of Classic, Savings and Bonus deposits, as the said deposits provide for early payout of deposits according to the terms and conditions of the agreements.

The Bank continues to open Classic, Savings and Bonus deposits on the existing terms and conditions (that is, these terms and conditions allow premature deposits withdrawal.

How can one open a deposit account with Raiffeisen Bank Aval?

You should apply to any fully functional outlet of the Bank and provide the following documents for the opening of a deposit account:

  • passport or a document substituting it;.
  • individual taxpayer’s accounting card (tax ID);
  • for non-residents – document certifying the place of residence of a private individual and a reference certifying sources of cash funds in case of cash payment.

If a place of residence or a place of temporary residence of a non-resident individual in Ukraine cannot be determined according to the passport data or details of other identification document, he may provide the Bank with the following documents:

  • place of residence (temporary) registration certificate issued by a registration authorities, certificate of permanent or temporary residence;
  • certificate issued by a housing management organisation, management of a housing association;
  • physical address certificate issued by an authorized (competent) person of a hotel, camping, health resort, motel, health care centre etc.;
  • residential building (apartment) sales contract in Ukraine in the name of a non-resident individual, or residential premises lease agreement concluded between a non-resident individual and an owner of a residential premises and certified by a respective housing management organisation or a housing association (the Bank shall be provided with an original or notary certified copy of these documents).

According to the clause 6.1 of the NBU Regulation No. 492, if a Client carries on business, the following documents shall be submitted to the Bank:

  • a passport or other identification document. Private individuals-residents shall additionally submit a document issued by a regulatory authorities and certifying the registration in a State Register of private taxpayers individuals;
  • private individuals carrying on business should submit to the Bank a copy of an extract from the Register of Legal Entities and Individual Entrepreneurs containing information on the private individual carrying on business.

For your convenience please call hotline of Call center at 0 800 500 500 (free for landline calls within Ukraine), (044) 490 88 88 (city phone number) or 521 (for MTC subscribers), and the operator will schedule a meeting for the opening of a deposit account at the outlet. In such a way, you can apply to the outlet at a given time without staying in a queue.

How can one control account status?

The most handy way to control one’s account status is to use Raiffeisen Online Internet Banking for private individuals, which is provided free of charge.

You may also connect to the service of SMS notification on transactions with deposit accounts for private individuals by signing the respective application at the Bank’s outlet.

SMS notification is applicable to all transactions for the amount from UAH 10, USD/EUR 1 under Saving, Classic, Bonus term deposits and Universal deposit. The service is free of charge.

How can one prolong a deposit for a new period?

If the deposit agreement provides for prolongation, the deposit shall be automatically prolonged on the day following the expiration date of the agreement. At the same time, the interest rate is established according to the rates effective for such type of the agreement as of the date of prolongation.

If the depositor wants to cancel prolongation, he/she has to file the respective application to the Bank’s branch. If the deposit agreement does not provide for prolongation, the depositor may apply to the branch before expiration of the effective period of the deposit and set the automatic prolongation.

If the deposit agreement does not provide for prolongation or if the prolongation was cancelled, upon the expiration of the effective period of the deposit the funds will be transferred to the depositor’s current account specified in the deposit agreement.

What is the procedure for issuing a power of attorney for disposal of a deposit?

The power of attorney for disposal of a deposit may be issued:

- directly at the Bank’s branch:

  • the fee amounts to UAH 50 (inclusive of VAT) for issuing 2 powers of attorney – for both the deposit and current account (for interest payment);
  • UAH 100 (inclusive of .VAT), if the power of attorney is issued for the current account only;
  • power of attorney for placing FX cash on the current/deposit account of a private individual for loan repayment/deposit replenishment is issued free of charge.

- by a notary (with the indication of the list of transactions, deposit and current account (for interest payment) numbers stipulated in the deposit agreement, and the deposit amount).

If you need a power of attorney issued by a notary, please clarify all details with the Bank’s employees.

Does the Bank cooperate with the PI Deposit Guarantee Fund?

Raiffeisen Bank Aval is a member of the PI Deposit Guarantee Fund (certificate No. 112 of 02.09.1999). The Fund guarantees compensation payments on PI deposits in full, but not more than UAH 200,000 (the decision of the Administrative Council of the PI Deposit Guarantee Fund No. 27 of 21.08.2012 On increasing the limit of funds to be compensated on deposits was registered with the Ministry of Justice of Ukraine under No. 1452/21764 of August 29, 2012). The receiver of the participating bank directly deals with the amounts exceeding the limit.

When shall the first deposit instalment be made?

The first instalment to the «Classic» and «Bonus» deposit accounts shall be made within 7 days of the deposit opening date.

The first instalment to the «Savings» and «Universal» deposits shall be made within 30 days of the deposit opening date.

If the first instalment was not made within the defined period of time, the account is to be closed automatically.

How to replenish a deposit?

The replenishment may be cash and cashless.

The «Savings» and «Universal» deposit accounts may be replenished at any branch of Raiffeisen Bank Aval.

The «Universal» deposit can be replenished free of charge at the Bank’s branch where the account was opened. When replenishing such deposit account at another branch, the fee will be 0.7% of the replenishment amount, but not less than 5 UAH, 1 USD/EUR.

Cash and cashless replenishment of the «Classic» deposit may only be made during the grace period (within 7 days of the agreement prolongation date) at any Bank’s branch.

Cashless replenishment of the «Classic» deposit is being made in any Bank’s branch from a current account opened with Raiffeisen Bank Aval (MFO 380805). No fee is charged.

Cashless replenishment of the «Saving» deposit with no fee charged can be made in the following ways:

  • through a standing order or direct debiting from a current or card account into a deposit account;
  • in the Bank’s self-service centres using a debit card issued by Raiffeisen Bank Aval;
  • via “Raiffeisen Online” Internet-Banking system;

Cashless replenishment of the «Universal» deposit with no fee charged may be made in the following ways:

  • from one’s own card account through self-service centres,  by using a standing order, or via “Raiffeisen Online” Internet-Banking system;
  • by using one’s own current account “For payments”.

The «Universal» deposit replenishing from other accounts is made at 1% fee of the replenishment amount.

Grace period is a 7-day period after a deposit prolongation date, during which you may:

  • receive a part of your deposit without terminating the agreement, any fees or penalties;
  • replenish the «Classic» deposit (this deposit is not subject to replenishment in other periods).

Can a third party replenish an account of private individual resident?

A third party may replenish one’s UAH account for any amount.

Is a deposit was opened in foreign currency, it may be replenished by the account owner only or by a third party under a power of attorney (power of attorney for deposit replenishment is issued free of charge at a Bank’s branch).

How can a customer receive the deposit amount and interests?

The deposit amount (effective for all deposit types) and interests accrued may be received as follows:

  • in cash at any branch of Raiffeisen Bank Aval;
  • by setting up a standing order for direct debiting of interests or deposit amount from a current account “For payments” to a customer’s card account;
  • by instant transfer of funds from a current account “For payments” or the «Universal» deposit to a customer’s card account via “Raiffeisen Online” Internet-Banking system and by withdrawal of funds from an ATM.

In case of partial or full withdrawal of funds from the “Universal” deposit the commission fee is charged:

  • when withdrawing cash from accounts opened in UAH – 1% of the amount, but not less than UAH 25;
  • when withdrawing cash from accounts opened in the foreign currency:
    - in the branch where the account was opened – USD/EUR 1;
    - in any other branch of Raiffeisen Bank Aval – 1% of the amount, but not less than USD/EUR 1;
  • for cashless transfer of funds from the “Universal” demand deposit to a current account “For payments”
    - in UAH – 1% of the amount, but not less than UAH 25;
    - in the foreign currency – USD/EUR 1;
  • for cashless transfer of funds from the “Universal” demand deposit to an own card account via the Bank’s branch, the fee constitutes UAH 5, USD/EUR 1;
  • free of charge cashless transfer to an own card account from the “Universal” deposit may be made via “Raiffeisen Online” system.

If the amount of deposit and interest to be paid out exceeds 5 000 USD or its equivalent in other currency, it should be pre-ordered in advance (2 banking days).

To pre-order a deposit amount, a customer shall apply to a branch of Raiffeisen Bank Aval and hand in a relevant application, or contact the Bank’s Call Centre and order the required amount using a customer identification card*, if any.

*In order to obtain the customer identification card, a customer needs to apply to the Banks branch and present his passport and tax ID.

What bonuses are provided for the service package owners?

For smartphone

Core Perfomances of the Bank*

as at 30 June 2018
billion UAH
Paid-in capital6,15
Equity capital9,29
Assets68,41

* in compliance with IFRS(unaudited)

Exchange rates

Raiffeisen Bank Aval*NBU*
 BuySell**
$26.05026.400
ˆ29.55029.950
Ðóá.0.4080.420

* udate on 26.06.2019 08:39

** including usage for foreign currency loans repayment in the self-service centers

 
100  $2619.102300
100  ˆ2982.633700
10  Ðóá.4.189000

* udate on 26.06.2019 08:41

** including usage for foreign currency loans repayment in the self-service centers

$/ˆ 0.8781
ˆ/$ 1.1388

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